Terms & Conditions
The rules and conditions that apply when you use the LetOption website or book a stay with us.
The rules and conditions that apply when you use the LetOption website or book a stay with us.
Effective Date: 28 June 2026
LetOption Ltd ("LetOption", "we", "our", or "us") is a property management company registered in England and Wales, operating this website and providing short and medium-term rental booking services, alongside property management services for landlords.
By using our website or making a booking with us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
You agree to use this website only for lawful purposes. You must not:
We may suspend or terminate your account if we reasonably believe these Terms have been breached.
When you submit a booking request through our website, you are making an offer to book the property for the dates and terms shown. A booking is only confirmed once LetOption has accepted it and confirmed availability — submitting a request does not guarantee a booking.
A binding contract is formed between you and LetOption once we confirm your booking. You are responsible for ensuring the details you provide (dates, guest numbers, contact information) are accurate.
As a consumer booking accommodation services online, you may have statutory rights under the Consumer Contracts Regulations 2013. Certain accommodation bookings for specific dates are exempt from the standard 14-day cancellation right; see Section 5 for our own cancellation policy, which applies instead.
All prices shown on our website are in British Pounds (GBP) and include any applicable taxes unless stated otherwise. We make reasonable efforts to ensure pricing is accurate, but errors can occur — if we discover a pricing error on your booking, we will contact you before proceeding and you may cancel without penalty.
Payment terms, accepted methods, and the timing of charges are set out on our Payments & Booking page, which forms part of these Terms.
Cancellation eligibility and refund amounts depend on how far in advance you cancel before check-in. Full details are set out on our Cancellation Policy page, which forms part of these Terms and takes precedence over the general statutory cancellation period for the specific accommodation dates booked.
LetOption reserves the right to cancel a booking in exceptional circumstances (e.g. property unavailability due to damage or emergency). Where we cancel, you will receive a full refund or, where possible, be offered an alternative property.
Guests must comply with our House Rules during their stay. Breach of the House Rules may result in the booking being ended early without refund, at LetOption's reasonable discretion.
You are responsible for the conduct of all guests included in your booking, and for any damage caused to the property beyond normal wear and tear during your stay.
Where you register a property with LetOption for management, separate terms relating to management fees, service tiers, and responsibilities will be confirmed in your individual management agreement. The pricing tiers shown on our For Landlords page are indicative and subject to confirmation based on your specific property.
Landlords are responsible for ensuring their property meets all applicable legal requirements, including safety certification and local short-let licensing, as referenced in our Privacy Policy and management agreements.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.
Subject to the above, LetOption's liability for any claim relating to a booking is limited to the total amount paid for that booking. We are not liable for indirect or consequential losses, such as loss of business, profits, or enjoyment, except where this would be unfair under the Consumer Rights Act 2015.
We do not guarantee that the website will always be available, secure, or error-free, though we take reasonable steps to keep it running smoothly.
All content on this website — including text, images, logos, and design — is owned by or licensed to LetOption and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.
If something goes wrong, please contact us first at hello@letoption.co.uk so we can try to resolve it directly. We aim to acknowledge complaints within 2 working days.
If we cannot resolve a dispute directly, you may be entitled to use an alternative dispute resolution (ADR) provider, or bring a claim through the UK courts as set out in Section 12.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Effective Date" at the top of this page shows when it was last revised. Continuing to use our website or services after changes take effect means you accept the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection law gives you the right to bring a claim elsewhere.
If you have any questions about these Terms & Conditions, please contact:
LetOption Ltd
Email: hello@letoption.co.uk