Privacy Policy
Your privacy is important to us. This policy explains how we collect, use and protect your personal information.
Effective Date: 28 June 2026
1. Who We Are
LetOption Property Management ("LetOption", "we", "our", or "us") provides professional short and medium-term property management services across London, connecting guests with quality accommodation while helping property owners maximise the performance of their investments.
- Company name: LetOption Ltd
- Company number: 17310781
- Registered office: 45 Albemarle Street, London W1S 4JL, registered in England and Wales
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
Email: hello@letoption.co.uk
2. Information We Collect
Depending on how you interact with our website, we may collect:
Communications
When you contact us, we may keep copies of emails, contact form submissions and messages relating to bookings or property management.
3. How We Use Your Information
We use your information to:
We do not sell your personal information.
4. Legal Basis for Processing
Where applicable under UK data protection law, we process your personal information because:
- It is necessary to perform a contract with you.
- It is necessary to respond to your enquiry.
- It is necessary for our legitimate business interests.
- We are legally required to process certain information.
5. Sharing Your Information
We may share information with trusted service providers where necessary to deliver our services, including:
We only share information that is necessary for the relevant service.
6. Data Security
Protecting your information is important to us.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.
Although no online service can guarantee absolute security, we take reasonable steps to safeguard your information.
7. Data Retention
We keep personal information only for as long as necessary to:
- Manage bookings
- Deliver our services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where appropriate
- Restrict processing
- Object to certain processing
- Request a copy of your information in a portable format
To exercise these rights, please contact: hello@letoption.co.uk
If you are not satisfied with how we have handled your personal information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at ico.org.uk.
9. Third-Party Services
Our website may integrate trusted third-party services such as secure payment providers or booking technologies. These services operate under their own privacy policies, and we encourage you to review them before providing personal information.
10. International Transfers
Where our trusted service providers process information outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
11. Children's Privacy
Our services are intended for individuals aged 18 years or over.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page with the updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
LetOption Property Management
Email: hello@letoption.co.uk