Cancellation policy

Standard bookings (short & medium-term stays)

Your cleaning fee and security deposit are always refunded in full, no matter when you cancel. Only your booking fee (the cost of the stay itself) is affected by how close to check-in you cancel:

• 7 or more days before check-in: 100% of your booking fee refunded. Your cleaning fee and security deposit are still refunded in full.
• 2–6 days before check-in: 50% of your booking fee refunded. Your cleaning fee and security deposit are still refunded in full.
• Less than 48 hours before check-in: your booking fee is non-refundable. Your cleaning fee and security deposit are still refunded in full.

Refunds are calculated from the date and time we receive your cancellation request, not the date you originally booked, and are returned to your original payment method within a few business days.

Corporate & relocation bookings

Bookings made under a corporate or relocation agency agreement follow the cancellation terms set out in that agreement. Where no specific terms have been agreed, the standard policy above applies.

Changes to your stay

Need to shorten, extend or move your dates rather than cancel outright? Contact us as early as possible — we'll always try to accommodate a date change before treating it as a cancellation, subject to availability.

Exceptional circumstances

If a property becomes unavailable due to circumstances outside your control (for example, an issue identified during a pre-arrival inspection), LetOption will offer a full refund or a comparable alternative property at no extra cost.

This policy applies to bookings made directly with LetOption. If you booked through a third-party platform, that platform's cancellation terms may also apply. Questions about a specific booking? Get in touch and we'll help directly.