Security Deposit Refund Policy

1. Overview

A refundable security deposit is required for all reservations to protect the property against accidental damage, excessive cleaning, missing items, or breaches of our House Rules.

The security deposit is not an additional charge and is held separately from your accommodation payment. It will be refunded promptly once your stay has ended and the property has been inspected.

2. Returning Your Security Deposit

Your security deposit refund will be issued within 24 hours of check-out, following a satisfactory property inspection.

Your deposit will be returned in full provided that:

• No damage has been caused to the property or its contents.
• No items are missing from the property.
• No excessive cleaning is required beyond normal use.
• All House Rules have been followed throughout your stay.
• There are no outstanding charges relating to your booking.

Refunds are always issued to the original payment method used during booking.

3. Property Inspection

Every LetOption property is professionally inspected immediately after each guest checks out.

If no issues are identified, your refund will be processed within 24 hours of check-out.

Please note that, depending on your bank or card provider, it may take 3–7 business days for the refunded amount to appear in your account after the refund has been issued.

4. Deductions From Your Security Deposit

Part or all of your security deposit may be retained if any of the following are identified during the post-stay inspection:

• Damage to furniture, fixtures, appliances or décor.
• Missing or stolen items.
• Excessive cleaning required beyond normal residential use.
• Smoking or vaping inside the property.
• Loss of keys, access fobs, parking permits or access devices.
• Unauthorised guests, events or parties.
• Breach of our House Rules.
• Any unpaid charges relating to your stay.

Where deductions are necessary, LetOption will provide a clear explanation together with supporting photographs, invoices and/or receipts where applicable.

5. Fair Wear and Tear

Guests will never be charged for reasonable wear and tear resulting from normal use of the property.

6. Good to Know

We understand how important prompt refunds are. That's why LetOption aims to issue all eligible security deposit refunds within 24 hours of check-out, following a successful property inspection.

While we process refunds quickly, your bank or payment provider may take additional time to credit the funds back to your account.

7. Need Assistance?

If you have any questions regarding your security deposit or refund, our Guest Support team will be happy to assist.

Email: hello@letoption.co.uk